Effective Date: April 14, 2026
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and service terminations are handled by OooWee LLC ("Company", "we", "us", or "our"). This policy applies to all services provided through www.oooweemarketing.com.
1. General Policy
OooWee LLC provides digital marketing, website development, software automation, advertising management, consulting, and subscription-based services. Due to the nature of digital services, certain fees and services are subject to specific refund and cancellation terms outlined below.
2. Refund Eligibility
Payments may be eligible for refunds unless otherwise stated in a written agreement. Refunds are evaluated on a case-by-case basis and are not guaranteed once work has commenced.
3. Non-Refundable Fees
The following fees are strictly non-refundable:
- Initial setup fees
- Onboarding fees
- Strategy, audit, or discovery fees
- Any work already completed or in progress
4. Subscription & Retainer Services
Retainer and subscription services are billed on a month-to-month basis and automatically renew each billing cycle unless canceled. To avoid charges for the next billing period, a written cancellation request must be submitted at least fourteen (14) days prior to the renewal date.
5. Cancellation Process
All cancellation requests must be submitted in writing via email to [email protected]. Verbal or phone cancellations are not accepted. Services will continue until the end of the current billing period.
6. Late Payments
Payments are due on the agreed-upon billing date. Late payments are subject to a penalty of $100 per day after the due date. OooWee LLC reserves the right to suspend services after seven (7) days of non-payment.
7. Service Suspension & Termination
We reserve the right to suspend or terminate services for non-payment, violation of terms, or misuse of services. Suspension or termination does not entitle the client to a refund.
8. Chargebacks & Disputes
Initiating a chargeback without first contacting OooWee LLC may result in immediate service suspension. Chargebacks are considered a breach of this policy and may incur additional administrative fees.
9. Refund Processing
Approved refunds will be issued to the original method of payment within 7–10 business days. Processing times may vary depending on financial institutions.
10. Changes to This Policy
OooWee LLC reserves the right to update or modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.
11. Contact Information
OooWee LLC Stockton, California Phone: 408-470-8216 Email: [email protected] Website: https://www.oooweemarketing.com